PDF) Assessing the influence of customer relationship management (CRM) dimensions on organization performance: an empirical study in the hotel industry | Basri Rashid and Shaharuddin B. Tahir - Academia.edu
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PDF] Customer relationship management readiness in small to medium tourism enterprises with a focus on organisational characteristics: The Eastern Cape Province of South Africa | Semantic Scholar
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PDF) Customer Relationship Management Research: An Assessment of Research
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